Refund and Returns Policy
We want you to have complete confidence when shopping with 3UHub.com.
Our refund and return policy is designed to ensure fairness and transparency.
🔙 1. Eligibility for Returns
We accept return or replacement requests only if:
- The item is defective, non-functional, or not as described.
- The request is raised within 7 days of delivery.
- The product is in its original condition, with box and invoice intact.
❌ 2. Non-Returnable Items
Returns will not be accepted for:
- Products with physical damage, liquid damage, or tampered warranty stickers
- Issues caused by software changes, password lock, or mishandling
- Accessories, adapters, or peripherals sold separately
- Battery backup variation (common in refurbished laptops)
🔍 3. Return Process
- Email us at support@3uhub.com with your order ID, photos, and a brief issue description.
- Our QC team will review within 24–48 hours.
- If approved:
- You’ll receive pickup instructions or courier details.
- Once received and inspected, we will:
- Replace the product, or
- Issue store credit/refund (based on case)
💳 4. Refund Timeline
- Refunds are initiated within 7–10 working days after inspection approval.
- Refund will be credited to your original payment method.
- COD orders: Refunds are issued via bank transfer/UPI.
🚚 5. Cancellation Policy
- Orders can be cancelled before shipment.
- Once dispatched, cancellation is not possible.
- If payment was made, refund will be processed within 5 working days after confirmation.
🧾 6. Product Testing Before Dispatch
Each laptop undergoes:
- 40+ hardware & performance tests
- OS installation and activation
- Basic battery and keyboard check
We ship only verified, working products.
If any issue arises, it’s covered under warranty or replacement.
⚖️ 7. Dispute Resolution
If any dispute arises:
- You may write to support@3uhub.com for resolution.
- If unresolved, it will be handled under Delhi Jurisdiction, India.
🧠 8. Important Notes
- 3UHub is a refurbished goods seller, not an OEM manufacturer.
- Brand logos or model names are used solely for identification.
- Warranty claims are processed by 3UHub, not by the original brand.
🏁 Final Words
At 3UHub.com, customer trust is our top priority.
We inspect, test, and deliver every refurbished product responsibly — ensuring high value, reliability, and after-sales support.
📞 Contact for Returns or Refunds:
3UHub Returns Department
📧 Email: support@3uhub.com
📍 Delhi, India
🌐 https://3uhub.com
